RETURNS & EXCHANGES

How do I make a return?
We want you to love your CHARLES & KEITH purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 14 days of placing your order.
 
Returns and Exchanges are applicable to regular-priced items only.
 
  • Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
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  • In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent
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  • A final inspection will be done to ensure all items are in their original condition before processing your returns
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  • Returns that do not meet our policy will not be accepted and will be returned to you at your cost
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  • If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the specified value of the GWP
Our return policy is only applicable to any item(s) purchased online and delivered in Thailand, within 14 days of the date of purchase.
 
Items purchased in physical stores are not eligible for returns.
 
CHARLES & KEITH
(ATTN: Customer Service)
88 The PARQ, 12F West Wing, Ratchadaphisek Road,
Klongtoey Subdistrict, Klongtoey District, Bangkok 10110
+66 2365 6283
 
We recommend you opt for a shipment method that enables tracking. CHARLES & KEITH will not be responsible for the loss of a returned parcel.
 
If you didn’t receive a Return & Exchange form or if your item(s) is defective or wrong, email us at customers@charleskeith.co.th with the subject title: Return Request – Your Order Number. Our customer service team will assist you with the returns process.
 
If you have checked out as a Guest, please contact us at customers@charleskeith.co.th with the email subject: Return Request – Your Order Number, to process your returns / exchanges.
 
OPTION 1
USING PHYSICAL RETURN & EXCHANGE FORM
Complete the physical Return & Exchange form that came with your parcel and return it together with the parcel.
 
 
Step 1
Fill in the Return & Exchange form provided in your order.
 
 
 
Step 2
Pack the item(s) and the Return & Exchange form into the original packaging and paste the return address label (provided in your order) onto your parcel.
 
 
 
Step 3
Send your parcel using your preferred courier partner, we recommend that you opt for a shipment method that enables tracking
 
 
 
Step 4
You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
 
OPTION 1
USING PHYSICAL RETURN & EXCHANGE FORM
Complete the physical Return & Exchange form that came with your parcel and return it together with the parcel.
 
 
Step 1
Fill in the Return & Exchange form provided in your order.
 
 
 
Step 2
Pack the item(s) and the Return & Exchange form into the original packaging and paste the return address label (provided in your order) onto your parcel.
 
 
 
Step 3
Send your parcel using your preferred courier partner, we recommend that you opt for a shipment method that enables tracking
 
 
 
Step 4
You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
 
 
OPTION 2
USING ONLINE RETURN & EXCHANGE FORM
Return your item via your CHARLES & KEITH account.
 
 
Step 1
Log in to your CHARLESKEITH.CO.TH account and view your order under My Purchases & Returns, Select 'Submit a Return Request’ to fill in return details and generate a Return Request number. Once the request is submitted, you could select ‘Check Return Status’ to view your return number.
 
 
 
Step 2
You will be notified via email with subject: Your Return / Exchange Request Has Been Received. However, kindly wait for another email to confirm the result of your request (Approved/Rejected) before returning the approved items to us.
 
 
 
Step 3
Pack the approved item(s) into the boxes along with the physical Return / Exchange form and Receipt, and paste the return label onto the parcel. Mail the item(s) to us via your preferred shipping method with tracking number, and send your tracking details to customers@charleskeith.co.th
 
 
 
Step 4
You will be notified via email with further details once your parcel reaches us.
 
OPTION 2
USING ONLINE RETURN & EXCHANGE FORM
Return your item via your CHARLES & KEITH account.
 
 
Step 1
Log in to your CHARLESKEITH.CO.TH account and view your order under My Purchases & Returns, Select 'Submit a Return Request’ to fill in return details and generate a Return Request number. Once the request is submitted, you could select ‘Check Return Status’ to view your return number.
 
 
 
Step 2
You will be notified via email with subject: Your Return / Exchange Request Has Been Received. However, kindly wait for another email to confirm the result of your request (Approved/Rejected) before returning the approved items to us.
 
 
 
Step 3
Pack the approved item(s) into the boxes along with the physical Return / Exchange form and Receipt, and paste the return label onto the parcel. Mail the item(s) to us via your preferred shipping method with tracking number, and send your tracking details to customers@charleskeith.co.th
 
 
 
Step 4
You will be notified via email with further details once your parcel reaches us.
 
 
To check on your return status, sign in to your account, head to My Account and select My Purchases & Returns. Your return status is reflected next to your Returns Request number.
 
IN PROGRESS Your returns request has been received
REJECTED Your returns request has been denied
COMPLETED Your returns request has been resolved
Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. This can take up to 14 days.
 
After the return has been approved, it takes up to 14 days for the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email from us.
 
* Please note that your refund will take up to 21 days if you have made your purchase during our online sales period.
 
Please allow up to 14 days for your account to be credited. If you do not receive your refund after 14 days, please contact your payment processor directly for further information.
 
Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping charges from your initial order will only be refunded if the return is due to a defective or wrong item. The refund will be issued by CHARLESKEITH.CO.TH to your original payment method.
 
We seek your understanding with delays to your refund caused by special events (e.g. online sales).
Exchanges are only allowed for items bought on CHARLESKEITH.CO.TH, and only applicable for defective or wrong item(s) sent only.
 
You can exchange your purchases within ​14 days from the purchase date
 
In the interest of hygiene, we do not accept returns and exchanges of earrings unless they are defective.
 
Exchanges are subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value; refunding you via your original payment method; or any other methods at the discretion of CHARLESKEITH.CO.TH.
 
OPTION 1
USING PHYSICAL RETURN & EXCHANGE FORM
Complete the physical Return & Exchange form that came with your parcel and return it together with the parcel.
 
 
Step 1
Fill in the Return & Exchange form provided in your order.
 
 
 
Step 2
Pack the item(s) and the Return & Exchange form into the original packaging and paste the return address label (provided in your order) onto your parcel.
 
 
 
Step 3
Send your parcel using your preferred courier partner, we recommend that you opt for a shipment method that enables tracking
 
 
 
Step 4
You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
 
 
 
Step 5
We will ship the replacement item(s) to you and bear the shipping cost.
 
 
OPTION 2
USING ONLINE RETURN & EXCHANGE FORM
Exchange your item via your CHARLES & KEITH account.
 
 
Step 1
Log in to your CHARLESKEITH.CO.TH account and view your order under My Purchases & Returns. Select ‘Submit a Return Request’ to fill in return details and generate a Return Request number. Once the request is submitted, you could select ‘Check Return Status’ to view your return number.
 
 
 
Step 2
You will be notified via email with subject: Your Return / Exchange Request Has Been Received. However, kindly wait for another email to confirm the result of your request (Approved/Rejected) before returning the approved items to us.
 
 
 
Step 3
Pack the approved item(s) into the boxes along with the physical Return / Exchange form and Receipt, and paste the return label onto the parcel. Mail the item(s) to us via your preferred shipping method with tracking number, and send your tracking details to customers@charleskeith.co.th.
 
 
 
Step 4
You will be notified via email with further details once your parcel reaches us.
 
 
 
Step 5
We will ship the replacement item(s) to you and bear the shipping cost.
 
OPTION 1
USING PHYSICAL RETURN & EXCHANGE FORM
Complete the physical Return & Exchange form that came with your parcel and return it together with the parcel.
 
 
Step 1
Fill in the Return & Exchange form provided in your order.
 
 
 
Step 2
Pack the item(s) and the Return & Exchange form into the original packaging and paste the return address label (provided in your order) onto your parcel.
 
 
 
Step 3
Send your parcel using your preferred courier partner, we recommend that you opt for a shipment method that enables tracking
 
 
 
Step 4
You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
 
 
 
Step 5
We will ship the replacement item(s) to you and bear the shipping cost.
 
 
OPTION 2
USING ONLINE RETURN & EXCHANGE FORM
Exchange your item via your CHARLES & KEITH account.
 
 
Step 1
Log in to your CHARLESKEITH.CO.TH account and view your order under My Purchases & Returns. Select ‘Submit a Return Request’ to fill in return details and generate a Return Request number. Once the request is submitted, you could select ‘Check Return Status’ to view your return number.
 
 
 
Step 2
You will be notified via email with subject: Your Return / Exchange Request Has Been Received. However, kindly wait for another email to confirm the result of your request (Approved/Rejected) before returning the approved items to us.
 
 
 
Step 3
Pack the approved item(s) into the boxes along with the physical Return / Exchange form and Receipt, and paste the return label onto the parcel. Mail the item(s) to us via your preferred shipping method with tracking number, and send your tracking details to customers@charleskeith.co.th.
 
 
 
Step 4
You will be notified via email with further details once your parcel reaches us.
 
 
 
Step 5
We will ship the replacement item(s) to you and bear the shipping cost.
 
 
  1. CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
  2.  
  3. All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. CHARLES & KEITH shall not be responsible for any loss or damage to the item(s) which is being returned to us.
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  5. You shall be refunded by your original payment method only.
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  7. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
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  9. CHARLES & KEITH shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
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  11. Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH
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  13. CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
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  15. All Returns are at all times governed by Singapore law. CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.
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  17. CHARLES & KEITH's decisions on Returns are final.
 
 
 

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