SHIPPING & TRACKING


SHIPPING

SHIPPING RATES & DELIVERY MODES
Delivery fee is calculated based on flat-rate delivery charges.
 
Delivery Destination: Thailand
 
Delivery options Rates Delivery time
Standard
฿120
Free for orders above ฿2500
Estimated Delivery Date:
Within 1 - 3 Working Days*
 
Note: All orders are currently shipped out of Thailand.
 
* Working days refer to Monday to Friday, and do not include Saturday, Sunday and Public Holidays
 
*Please note that delivery may take longer during sale events.
Please note that the delivery date is at our best approximation and might be affected by conditions such as delivery restrictions, payment authorisation, online security checks and stock availability.
DATE HOLIDAY
1 January New Year's Day
26 February Makha Bucha Day
6 April Chakri Memorial Day
13 - 15 Apr Songkran Festival
3 May Substitution for National Labour Day
4 May Coronation Day
26 May Visakha Bucha Day
3 June H.M. Queen Suthida Bajrasudhabimalalakshana’s Birthday
26 July Substitution for Asahna Bucha Day
28 July H.M. King Maha Vajiralongkorn Phra Vajiraklaochaoyuhua's Birthday
12 August H.M. Queen Sirikit The Queen Mother’s Birthday
13 October H.M. King Bhumibol Adulyadej The Great Memorial Day
25 October Substitution for Chulalongkorn Day
6 December Substitution for Substitution for H.M. King Bhumibol Adulyadej The Great’s Birthday / National Day / Father's Day
10 December Thailand Constitution Day
31 December New Year's Eve
Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.
 
If you opt for guest checkout, you will not be able to view your order status.
 
For further assistance, please contact us at customers@charleskeith.co.th.
 
STATUS DESCRIPTION
In Progress Your order is currently being processed.
Shipped Your order has been sent to the designated courier company. You will receive a notification email with a tracking number.
Cancelled Your order has been cancelled.
Complete Your order has been successfully received.
To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
For further assistance, please contact us at customers@charleskeith.co.th or on live chat.
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
 
For further assistance, please contact us at customers@charleskeith.co.th or on live chat.
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent.
 
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
 
If the address provided is incorrect or outdated, the delivery agent will contact you via the telephone number provided. The delivery charge to the new delivery to the new address will be borne by you. Please check your address and telephone number carefully when placing a new order. o edit or remove the incorrect address from your account, sign in to your account and edit your address in your Address Book.
Most of our delivery agents make five attempts to deliver a parcel and they may require a signature upon delivery of parcel. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.
SITE LOCATION
CHARLESKEITH.COM Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America, Vietnam.
CHARLESKEITH.EU Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
CHARLESKEITH.CO.UK United Kingdom
CHARLESKEITH.CN China
CHARLESKEITH.JP Japan
CHARLESKEITH.CO.TH Thailand
CHARLESKEITH.CO.ID Indonesia
Unfortunately, we do not deliver to locations that are not on the list above.
Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.
We are unable to ship to any PO Box, protected areas and government restricted facilities. Shipping charges for failure of attempted delivery to the restricted areas will be borne by you.
We do not accept tax refunds for purchases made at CHARLESKEITH.CO.TH.
 
 
 

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