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TOP 5 FREQUENTLY ASKED QUESTIONS


What are the benefits of creating an account at CHARLESKEITH.CO.TH?
Having an account with CHARKESKEITH.CO.TH will speed up the checkout process, having your delivery and billing details recorded, and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
 
You would also be entitled to a VIP membership if you accumulate purchases up to a net total value of 12,500 Baht and above (Order status is ‘Completed’). The VIP membership privileges include welcome privileges, birthday privileges, and many more.
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
 
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
 
Please contact us at customers@charleskeith.co.th for further assistance.
Unfortunately, we are unable to amend or cancel an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode.
 
We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
 
Please contact us at customers@charleskeith.co.th for further assistance
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN AVAILABLE” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.
Unless the item is an Online Exclusive, we can check its availability in our physical stores. Please contact us at customers@charleskeith.co.th for further assistance.
Unfortunately, Minorplus membership privileges are not applicable to be used on CHARLESKEITH.CO.TH at the moment.
 
 
 

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