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TOP 5 FREQUENTLY ASKED QUESTIONS


How will the recent website upgrade impact me as a customer?
Since 27 April 2021, 0900 (GMT +7), CHARKESKEITH.CO.TH has migrated to a new platform. To ensure you enjoy a smoother shopping experience, please take the following actions immediately:
 
  • Reset your online account password: Sign in to your account and you will be prompted to reset your password. If you need help resetting your password, please contact our Customer Service team at https://charleskeith.co.th/th/contactus
  • Verify your particulars: Make sure your particulars are up to date, please verify the following:
    • First Name and Last Name [in Thai or English characters only, no numbers or special characters eg 1234567890 ( ) , * / - @ !]
    • Mobile phone number (Thailand number only)
    • Billing and Shipping Address (take note of the postal code)
If you have placed your orders before 27 April 2021, 0900 (GMT +7), your purchase history will no longer be visible under your ‘My Account’ page, but rest assure your orders will be processed. If you need any assistance with updating your particulars, please contact our Customer Service team at https://charleskeith.co.th/th-en/contactus
 
Thank you for your support and we hope you enjoy our new services.
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
 
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
 
Please contact us at customers@charleskeith.co.th or on live chat for further assistance.
Unfortunately, we are unable to amend or cancel an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode.
 
We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
 
Please contact us at customers@charleskeith.co.th or on live chat for further assistance
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN AVAILABLE” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.
Unless the item is an Online Exclusive, we can check its availability in our physical stores. Please contact us at customers@charleskeith.co.th or on live chat for further assistance.
Unfortunately, Minorplus membership privileges are not applicable to be used on CHARLESKEITH.CO.TH at the moment.
 
 
 

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